IT-Tests.com can not only achieve your dreams, but also provide you one year of free updates and after-sales service. The answers of IT-Tests's exercises is 100% correct and they can help you pass IBM certification A2010-023 exam successfully. You can free download part of practice questions and answers of IBM certification A2010-023 exam online as a try.
As long as you need the exam, we can update the IBM certification A2010-023 exam training materials to meet your examination needs. IT-Tests's training materials contain many practice questions and answers about IBM A2010-023 and they can 100% ensure you pass IBM A2010-023 exam. With the training materials we provide, you can take a better preparation for the exam. And we will also provide you a year free update service.
In such society where all people take the time so precious, choosing IT-Tests.com to help you pass the IBM certification A2010-023 exam is cost-effective. If you choose IT-Tests, we promise that we will try our best to help you pass the exam and also provide you with one year free update service. If you fail the exam, we will give you a full refund.
IBM certification A2010-023 exam is a test of IT professional knowledge. IT-Tests.com is a website which can help you quickly pass IBM certification A2010-023 exams. In order to pass IBM certification A2010-023 exam, many people who attend IBM certification A2010-023 exam have spent a lot of time and effort, or spend a lot of money to participate in the cram school. IT-Tests.com is able to let you need to spend less time, money and effort to prepare for IBM certification A2010-023 exam, which will offer you a targeted training. You only need about 20 hours training to pass the exam successfully.
Exam Code: A2010-023
Exam Name: IBM (Assessment: IBM Tivoli Support Provider Tools and Processes)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 56 Questions and Answers
Last Update: 2014-01-24
Do you want to pass the IBM A2010-023 exam better and faster? Then please select the IT-Tests.com. It can help you achieve your dreams. IT-Tests.com is a website that provide accurate exam materials for people who want to participate in the IT certification. IT-Tests.com can help a lot of IT professionals to enhance their career blueprint. Our strength will make you incredible. You can try a part of the questions and answers about IBM A2010-023 exam to test our reliability.
A2010-023 (Assessment: IBM Tivoli Support Provider Tools and Processes) Free Demo Download: http://www.it-tests.com/A2010-023.html
NO.1 What are two responsibilities of the Primary Site Technical Contact? (Choose two.)
A.Opening all PMRs on behalf of all their Support Analysts.
B.Downloading software from Passport Advantage for use by the end user.
C.Assigning up to nine Secondary Site Technical Contact per end user contract.
D.Uploading all End User Debug files to ESR/SR on behalf of their support analysts.
E.Accept or deny a request for a Support Provider's engineer to obtain access to an end
users account.
Answer:C E
IBM A2010-023 exam prep A2010-023 A2010-023
NO.2 Where can the most thorough searches on support be performed?
A.anywhere with a search dialog
B.top header of any IBM.com web page
C.always from a specific product support page
D.IBM Software Support Home page IBM.com/software/support
Answer:D
IBM A2010-023 A2010-023 exam A2010-023 demo A2010-023
NO.3 Which two statements are true regarding Support Provider Level 1 Customer Support?
(Choose
two.)
A.Level 1 Support is responsible for taking the first support call from a Customer (during
normal business
hours, Monday - Friday in line with IBMs standard 5x8 support).
B.Level 1 Support is responsible for testing new software versions of IBM products and
communicating
the release of said software to clients that have purchased it from IBM.
C.Level 1 Support is responsible for incorporating and testing any program fix provided by
Level 3
Support (as appropriate), and delivering or communicating the problem resolution, bypass,
circumvention,
or other notice of restriction to the End User.
D.Level 1 Support is responsible logging all calls in an electronic call management system
capable of
opening an internal PMR or other form of trouble ticket that captures and can report in
electronic format
historic information relating to a problem, from the first Call through to the resolution of the
problem.
E.Level 1 Support is responsible for logging all calls in an XML, Excel or Lotus 123 spread
sheet so that
Level 2 support can open an internal PMR or other form of trouble ticket that captures and
can report in
electronic format historic information relating to a problem, from the first call through to the
resolution of
the problem.
Answer:C D
IBM certification A2010-023 answers real questions A2010-023 A2010-023 A2010-023 exam dumps
NO.4 Which two resources are available on the IBM developerWorks website? (Choose two.)
A.Latest test fixes released by development.
B.Software licenses for proof of concept installs.
C.Web-based community forums and Wiki pages.
D.List of new features still under development for each product.
E.Technical tutorials and demos for developers and administrators.
Answer:C E
IBM A2010-023 test answers A2010-023 A2010-023 A2010-023
NO.5 When searching the knowledge base on the IBM Support website, what is the best
search
strategy for finding targeted information?
A.Select just one product and only one keyword.
B.Select the product, operating system and a date range.
C.Target a wide set of records, by using just one keyword.
D.Select the product(s) and other specific criteria for which a solution is required.
Answer:D
IBM A2010-023 A2010-023 test A2010-023 test
IT-Tests.com offer the latest 74-325 Questions & Answers and high-quality 70-688 PDF Practice Test. Our 00M-503 VCE testing engine and HP2-B105 study guide can help you pass the real exam. High-quality 70-341 Real Exam Questions can 100% guarantee you pass the exam faster and easier. Pass the exam to obtain certification is so simple.
Article Link: http://www.it-tests.com/A2010-023.html
没有评论:
发表评论