The best of HDI certification HD0-400 exam training methods

More and more people choose HDI HD0-400 exam. Because of its popularity, you can use the IT-Tests.com HDI HD0-400 exam questions and answers to pass the exam. This will bring you great convenience and comfort. This is a practice test website. It is available on the Internet with the exam questions and answers, as we all know, IT-Tests.com is the professional website which provide HDI HD0-400 exam questions and answers.

Passing HD0-400 exam is not very simple. HD0-400 exam requires a high degree of professional knowledge of IT, and if you lack this knowledge, IT-Tests.com can provide you with a source of IT knowledge. IT-Tests's expert team will use their wealth of expertise and experience to help you increase your knowledge, and can provide you practice questions and answers HD0-400 certification exam. IT-Tests.com will not only do our best to help you pass the HD0-400 certification exam for only one time, but also help you consolidate your IT expertise. If you select IT-Tests, we can not only guarantee you 100% pass HD0-400 certification exam, but also provide you with a free year of exam practice questions and answers update service. And if you fail to pass the examination carelessly, we can guarantee that we will immediately 100% refund your cost to you.

Practice what you preach is the beginning of success. Since you have chosen to participate in the demanding IT certification exam. Then you have to pay your actions, and achieve excellent results. IT-Tests.com's HDI HD0-400 exam training materials are the best training materials for this exam. With it you will have a key to success. IT-Tests.com's HDI HD0-400 exam training materials are absolutely reliable materials. You should believe that you can pass the exam easily , too.

IT-Tests.com is a professional IT certification sites, the certification success rate is 100%. This number is proved by candidates through practice. Because IT-Tests.com has a strong IT team of experts, they are committed to study exam questions and answers, and serve the vital interests of the majority of candidates. They use their own professional mind and experience to meet the needs of the candidates. According to the needs of the candidate, they consider the issue from all angles, and manufacturing applicability exam training materials. This material is HDI HD0-400 exam training materials, which including questions and answers.

We will free provide you part of the exercises of HDI certification HD0-400 exam on the Internet to let you try to test our product's quality. After your trail you will find IT-Tests's exercises is the most comprehensive one and is what you want to.

Exam Code: HD0-400
Exam Name: HDI (HDI Qualified Customer Support Specialist)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 120 Questions and Answers
Last Update: 2013-09-20

IT-Tests.com's HDI HD0-400 exam training materials are the necessities of each of candidates who participating in the IT certification. With this training material, you can do a full exam preparation. So that you will have the confidence to win the exam. IT-Tests.com's HDI HD0-400 exam training materials are highly targeted. Not every training materials on the Internet have such high quality. Only IT-Tests.com could be so perfect.

Are you an IT staff? Are you enroll in the most popular IT certification exams? If you tell me “yes", then I will tell you a good news that you're in luck. IT-Tests.com's HDI HD0-400 exam training materials can help you 100% pass the exam. This is a real news. If you want to scale new heights in the IT industry, select IT-Tests.com please. Our training materials can help you pass the IT exams. And the materials we have are very cheap. Do not believe it, see it and then you will know.

HD0-400 (HDI Qualified Customer Support Specialist) Free Demo Download: http://www.it-tests.com/HD0-400.html

NO.1 What is a best practice for effective cross-cultural communication?
A. Ask open questions.
B. Increase the pace of the call.
C. Repeat everything that the customer says.
D. Use proper language expressions.
Answer: D

HDI exam prep   HD0-400 answers real questions   HD0-400 original questions   HD0-400   HD0-400

NO.2 Certkiller .com calls with a problem you know they could solve using the Support Centre
web site. What is a best practice for encouraging the customer to try self-help?
A. Ask if they have tried the website and give them the answer.
B. Respectfully talk them through the self-help process.
C. Send them an e-mail with a link to the web site.
D. Tell them that the answer is on the web site and give them the URL.
Answer: B

HDI test questions   HD0-400 test answers   HD0-400 pdf

NO.3 How can active listening help you?
A. Active listening helps to build a wider knowledge base for the organisation.
B. Active listening improves overall performance against SLAs.
C. Active listening increases the customer level of satisfaction.
D. Active listening reduces the need for you to talk all day.
Answer: C

HDI   HD0-400   HD0-400   HD0-400 exam prep

NO.4 What is the best reason for using paraphrasing?
A. Using paraphrasing gives the customer a chance to tell you if you have understood
them.
B. Using paraphrasing increases the customer knowledge of technical terminology.
C. Use paraphrasing to repeat the customer words back to them.
D. Use paraphrasing to tell the customer what they should have done.
Answer: A

HDI exam simulations   HD0-400 original questions   HD0-400 exam dumps

NO.5 What is a best practice for call management?
A. Listen to the customer description of the incident.
B. Provide the customer with details of the SLA.
C. Ask the customer for a written communication.
D. Use the CRM system to guide the call.
Answer: A

HDI   HD0-400 answers real questions   HD0-400

NO.6 What is the most important reason for using customer satisfaction surveys?
A. Customer satisfaction surveys allow customers to say what they really think without
offending Support Centre staff.
B. Customer satisfaction surveys help to determine if customer service expectations are
being met.
C. Customer satisfaction surveys provide an accurate set of management reports on SLA
performance.
D. Customer satisfaction surveys provide information that can be used to assess blame
for problems.
Answer: B

HDI answers real questions   HD0-400   HD0-400

NO.7 Which statement best describes the concept of teamwork?
A. Teamwork involves competing with others to prove you are the best.
B. Teamwork involves having all team members participate.
C. Teamwork involves keeping ideas to yourself in case they do not work.
D. Teamwork involves working separately to achieve personal goals.
Answer: B

HDI test answers   HD0-400   HD0-400 questions

NO.8 What is a best practice for negotiating with Certkiller .com?
A. Look at the problem from the customer perspective.
B. Only provide a service that is included in the SLA.
C. Strictly follow the Support Centre policies.
D. Transfer the customer to your supervisor if they disagree with you.
Answer: A

HDI exam dumps   HD0-400   HD0-400   HD0-400

NO.9 What is a best practice for dealing with an abusive customer?
A. Ignore the customer language.
B. Maintain your professionalism.
C. Show empathy and sympathy.
D. Use your active listening skills.
Answer: B

HDI pdf   HD0-400 exam   HD0-400 answers real questions   HD0-400 practice test   HD0-400 questions

NO.10 When is it most appropriate to escalate an incident to a manager?
A. Escalate an incident if the customer begins to complain.
B. Escalate an incident the customer is emotional.
C. Escalate an incident if the customer requests to speak to a manager.
D. Escalate an incident if the Support Centre is short of staff.
Answer: C

HDI questions   HD0-400   HD0-400   HD0-400 demo   HD0-400 test questions

NO.11 Which of the following is most likely to be a barrier to communication?
A. The customer ability to use self-help systems.
B. The customer previous experience with the Support Centre.
C. The customer position in the business.
D. The level of support provided by the Support Centre.
Answer: B

HDI certification training   HD0-400 certification training   HD0-400 test

NO.12 What is the most important reason for maintaining legal compliance in the Support
Centre?
A. Maintaining legal compliance prevents employees from downloading music.
B. Maintaining legal compliance prevents unauthorised internet usage.
C. Maintaining legal compliance protects identity information.
D. Maintaining legal compliance protects your personal rights.
Answer: C

HDI   HD0-400 exam simulations   HD0-400

NO.13 What behaviour should be avoided when talking with Certkiller .com on the telephone?
A. Addressing the customer by name.
B. Asking the customer technical questions.
C. Telling the customer to hold.
D. Using terms of endearment.
Answer: D

HDI braindump   HD0-400   HD0-400 practice test   HD0-400 certification

NO.14 Which statement best describes a team?
A. A team is a forum for creativity and self expression.
B. A team is a group of people working to accomplish the same goals.
C. A team is a group of strong personalities.
D. A team is an open, honest environment.
Answer: B

HDI exam prep   HD0-400 demo   HD0-400

NO.15 Which is a best practice for dealing with stress?
A. Drink more water.
B. Ignore the stress.
C. Take short naps when you can.
D. Talk to someone about your concerns.
Answer: D

HDI   HD0-400 certification training   HD0-400 answers real questions

NO.16 Which statement best describes your role in the incident management process?
A. Conduct customer satisfaction surveys for each incident.
B. Escalate all incidents to other groups.
C. Log and document all incidents.
D. Resolve each incident to the customer satisfaction.
Answer: C

HDI   HD0-400   HD0-400 certification   HD0-400 test questions

NO.17 What is the best description of your role in supporting customers?
A. Ensure that the customer complies with the SLA.
B. Manage the customer expectations.
C. Pass all customer inquiries to level 2 support.
D. Resolve all customer incidents without escalation.
Answer: B

HDI   HD0-400 original questions   HD0-400 demo   HD0-400

NO.18 Your help desk/support centre wishes to become a model for best practice, what is one of
the main sources of excellent information and advice to help achieve this?
A. A web master magazine.
B. Senior management meetings.
C. Knowledge Centred Support.
D. The marketing department.
Answer: C

HDI   HD0-400   HD0-400   HD0-400 test questions

NO.19 What is the most important reason why Support Centres monitor incidents?
A. Incident monitoring is done by all good Support Centres.
B. Incident monitoring is an ITIL best practice.
C. Incident monitoring is the Support Centre primary function.
D. Incident monitoring results in improved quality of services.
Answer: D

HDI   HD0-400 exam simulations   HD0-400 practice test   HD0-400 exam simulations   HD0-400 pdf

NO.20 Which statement best describes a problem?
A. A problem is a group of incidents that recur occasionally.
B. A problem is a group of incidents with different symptoms.
C. A problem is a significant incident with an unknown cause.
D. A problem is a single incident with a known solution.
Answer: C

HDI   HD0-400   HD0-400   HD0-400   HD0-400 original questions

IT-Tests.com offer the latest M70-301 Questions & Answers and high-quality 1Z0-597 PDF Practice Test. Our C-TSCM62-64 VCE testing engine and 000-274 study guide can help you pass the real exam. High-quality NS0-504 Real Exam Questions can 100% guarantee you pass the exam faster and easier. Pass the exam to obtain certification is so simple.

Article Link: http://www.it-tests.com/HD0-400.html