2014年8月2日星期六

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Exam Code: SDM_2002001050
Exam Name: SDM Certification - NI
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SDM_2002001050 Exam Tests Total Q&A: 160 Questions and Answers
Last Update: 2014-08-01

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Exam Code: SDM_2002001040
Exam Name: SDM Certification - CARE
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SDM_2002001040 Exam PDF Total Q&A: 121 Questions and Answers
Last Update: 2014-08-01

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NO.1 The Care Plan should be updated:
A. At least once per year.
B. Only after each contract change.
C. After each change to Care setup described.
D. On customer request only.
Answer: C

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NO.2 Who is responsible for managing customer requirements during the Care phase?
A. Care Technical Manager if assigned, otherwise the Care Program Manager.
B. Care Program Manager.
C. Care Program Coordinator if assigned, otherwise the Care Program Manager.
D. CT Head.
Answer: B

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NO.3 When we receive payment for a customer invoice, what financial statement is affected?
A. The Profit & Loss statement only.
B. Both the Profit & Loss statement and the Balance Sheet.
C. Profit & Loss and Cash Flow statements.
D. Balance Sheet statement only.
Answer: D

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NO.4 A customer has a free 3-year warranty contract. What contract type is used in CDB/SAP?
A. Care Agreement.
B. Warranty Standard contract.
C. Warranty Extended contract.
D. 1st Warranty Standard and Warranty Extended for the next 2 years.
Answer: C

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NO.5 Who needs to agree on the Care Plan?
A. Head of Care in region and Care Program Manager.
B. Care Program Manager and CT Head.
C. Customer and CT Head.
D. Care Program Manager and Customer.
Answer: D

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NO.6 A company can improve its competitive advantage by following a number of functional level
strategies. These include Efficiency, Quality, Innovation and one more. What is it?
A. Motivation.
B. Customer Responsiveness.
C. Value.
D. Demarcation.
Answer: B

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NO.7 What is Gross Profit?
A. Gross Sales minus discounts and penalties.
B. Net Sales minus Cost of Goods Sold.
C. Gross sales minus all Operating Costs.
D. Gross Sales minus Gross Costs.
Answer: B

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NO.8 Who should be the responsible person in NSN to discuss with the Customer's Operations
Manager the needed services and their view on the current Care Contract?
A. Account Manager or Care Program Manager.
B. Account Manager.
C. Care Program Manager.
D. Service Engagement Manager.
Answer: A

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