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NO.1 A customer named Your Company is looking for a new 4-way server with 875 GB internal storage to run
Oracle 91. A competitor presented the customer with a solution that includes Dell PowerEdge 6650. The
xSeries Sales Specialist presented the customer with the IBM Eserver x365. Which of the following
should the xSeries Sales Specialist emphasize as an advantage over the competitor's solution?
A. Easy deployment tools
B. Support for internal tape drive
C. Chipkill memory and Hot Spare Memory
D. Ability to hold six internal hard drives
Answer: D
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NO.2 To best ensure high customer satisfaction and repeat business, the xService Sales Specialist should
stay involved with the customer through which of the following phases of a server deployment?
A. Production Cut-over
B. Hardware Installation
C. Customer Acceptance
D. System Test
Answer: A
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NO.3 Which of the following is the best starting point to recommend to a customer who is interested in
attending education regarding the design, architectures, features, and functions of IBM eSserver xSeries
server?
A. IBM Director Workshop
B. Servicing IBM eServer xSeries Servers
C. IBM eServer xSeries technical Principles
D. Microsoft windows 2000 installation and Performance
Answer: C
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NO.4 A new customer is still unsure about the recent decision they made to go with IBM. The customer did
not have many issues with previous suppliers and knew exactly when and where to go for a service or
support issue. Which of the following should
the xSeries Sales Specialist do early in the implementation cycle to address the customer's uncertainty?
A. Create and present a customer Support plan to the customer
B. Make sure the customer is aware of IBM's electronic customer support options.
C. Provide a home phone number in the event they need someone immediately for a hardware or
technical issue.
D. Provide the appropriate IBM support phone number in the event they need assistance with a service or
technical issue.
Answer: A
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NO.5 Upon placing an order for a customer, an xSeries Sales Specialist finds out that there is an issue with
delivery lead time. Which of the following does the Sales Specialist need to Know in order to escalate with
IBM supply management?
A. SAP number for the order
B. Customer purchase order number
C. Business partner invoice number
D. The serial numbers of the server in QUESTION NO:
Answer: A
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NO.6 A customer named Your Company is reluctant to pursue a 16-way IBM eServer x445 solution because
the server does not look like a "mainframe" The Xseries Sales
Specialist believes the customer may be entertaing another vendor. Who among the following could that
competitor be?
A. HPQ
B. Sun
C. Dell
D. Unisys
Answer: D
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NO.7 A customer named Your Company uses BMC Patrol to manage all the servers in their data center. They
have approached the xSeries Sales Specialist about purchasing some IBM eServer xSeries servers for a
new project. The customer has heard about the IBM Director, but is concerned that this will produce
additional administrative overhead. Which of the following statements will be most useful in addressing
the customer's concern?
A. BMC Patrol is an IBM ServerProven product.
B. A bmc Patrol module is available for IBM Director.
C. The IBM Director Console can be run on the BMC Patrol Server.
D. An upward integration module for BMC Patol is available with IBM Director
Answer: D
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NO.8 A customer named Your Company has invited competitive vendors to discuss a new server farm for an
expanding area of their business. The customer is considering a variety of server types. Including multiple
processor and blade servers. In addition, the new server farm will consist of NAS servers, fiber-based
storage and fiber-based tape devices. Which TWO of the following are reasons for choosing an IBM
solution over the competitors' solutions?
A. Light based diagnostics on servers is exclusive to IBM.
B. IBM is the only vendor that provides Systems Management.
C. Different Service Level Agreements are an exclusive offering from IBM.
D. The IBM Totalstorage portfolio includes NAS, SAN storage and SAN networking products.
E. The IBM server portfolio consists of multiple processor options in tower and rack form factors.
Answer: D,E
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