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NO.1 Which two products should be presented to a client if they want to know more about
the benefits of
implementing IBM products for change, configuration, and release management, including
application
and infrastructure discovery? (Choose two.)
A. IBM SmartCloud Provisioning
B. IBM SmartCloud Control Desk
C. IBM Tivoli Asset Discovery for Distributed
D. IBM Tivoli Composite Application Manager
E. IBM Tivoli Application Dependency Discovery' Manager
Answer: B,E
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NO.2 Why is the corporate vision and strategy important for a high level requirements
document.?
A. It provides an understanding of how current IT asset and service management processes
support
these requirements.
B. It provides an overview of the company's mission and market strategy which determines
the IT asset
and service management business requirements.
C. It provides company policies which determine the preferred vendors and influence the high
level
requirements for a IT asset and service management solution.
D. It provides a clear definition of the company goals, how they want to achieve these goals,
and what is
needed to achieve these goals which determines the IT asset and service management
business
requirements.
Answer: D
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NO.3 Which business process can be implemented with a CMDB solution?
A. Database discovery
B. Change management
C. Software configuration management
D. Configuration item audit and reconciliation
Answer: D
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NO.4 Why is it important to define Key Performance Indicators (KPIs) for processes in the
solution design
phase?
A. KPIs track project success and if the promised value is delivered.
B. KPIs take a long time to implement in a GUI so they must be defined early in the project.
C. KPIs document the solution performance and indicate whether hardware needs to be
upgraded.
D. KPIs definitions are mandatory fields during product installation and without them the
installation
cannot progress.
Answer: A
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NO.5 A customer is planning to implement a discovery engine using IBM Tivoli Application
Dependency
Discovery Manager (TADDM). There are several DMZs containing Windows servers to be
scanned.
Which configuration matches the customer's requirements?
A. An anchor server in each DMZ
B. A separate TADDM server for each DMZ
C. An anchor server and gateway server in each DMZ
D. A separate TADDM server for each DMZ with one central database
Answer: C
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NO.6 All change managers at a company need to track if the percentage of changes
implemented with
approval across a date range is higher then 90%. Which IBM SmartCloud Control Desk
functionality can
create and display the necessary Key Performance Indicator (KPI)?
A. The required KPI is already available which provides a graph of the percentage of
changes
implemented with approval by status.
B. A result set should be configured on the Start Center of the Change Manager role
containing a query on
the closed changes for a specific date range.
C. A standard report is already available which uses Start Date and End Date input
parameters to provide
a report with a bar chart of the percentage of changes implemented with and without
approval by status.
D. A custom KPI should be configured to display the percentage of changes implemented
with approval
by status, using Start Date and End Date input parameters, which then has to be configured
in a KPI
graph portlet on the dashboard of the Change Manager role.
Answer: C
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NO.7 Which two resources contain the most up-to-date platform compatibility matrix
information in order to
validate a solution design? (Choose two.)
A. IBM Tivoli Forums
B. Tivoli Field Guides
C. IBM Support Web page
D. IBM DeveloperWorks wikis
E. Tivoli User Group Web page
Answer: C,D
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NO.8 Given that an implementation of IBM SmartCloud Control Desk is integrated to a
compatible LDAP
system, how would the system administrator modify the access privileges of a problem
manager?
A. Use the Security module in IBM SmartCloud Control Desk
B. Alter the security properties in the LDAP system using an LDIF update
C. Use the Problem Management module in the IBM SmartCloud Control Desk
D. Modify the profile information access which the problem manager can change on their own
Answer: A
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